DUPED UNSUSPECTING US CITIZEN ON THE PRETEXT OF PURCHASE OF AMAZON GIFT CARDS., 26 FRAUDSTERS INCLUDING CALLERS, MANAGER, PERSONS PROVIDING TECHNICAL SUPPORTS ETC APPREHENDED, CYBER FRAUDSTERS POSED THEMSELVES AS REPRESENTATIVES OF AMAZON, 22 CPU’S, 13 LAPTOPS, 28 MOBILE PHONES AND 03 WI-FI ROUTERS RECOVERED.
The team of PS Cyber East Delhi has apprehended 26 fraudsters including callers, manager and persons providing technical assistance and have busted a fake international call center / racket running in the East District Delhi, where fraudsters used to pose themselves as Amazon representative and were involved in cheating/duping US Citizens.
On 17/11/2022, a secret information was received by SI Talvinder of PS Cyber East that an illegal call center was being run in the area of PS Shakarpur, East Delhi, which is involved in duping the people residing in US on the pretext of providing them support services pertaining to their queries/issues related online Market Portal Amazon and cheating money from them through Amazon Gift Vouchers.
The above information was shared with the senior officers and a dedicated team under the led by Inspr. Gaurav Choudhary SHO/Cyber East comprising of SI Talvinder, SI Naveen Dahiya, ASI Adesh Kumar, ASI Jay Prakash, HC Muneesh, HC Rahul Tyagi, Ct Vivek, L/HC Anamika and L/HC Parmita under the supervision of ACP/Operations Pankaj Arora and overall supervision of Ms. Amrutha Guguloth, DCP/East was constituted and raid was conducted at premises bearing no. No. U-179 2nd floor, front side Shakarpur East District Delhi near Gate no. 3 Laxmi Nagar Metro Station Delhi where an illegal international call Center was found operating and accused persons were making calls to people residing in US in order to cheat them by posing themselves as representatives of Customer Care Center of Amazon.
Total 26 persons were apprehended at the spot were identified and in this regard a case vide FIR no. 55/22 dt: 18.11.22 u/s 420/419/120B/34 IPC & 43/66/66D IT Act has been registered at PS Cyber East Delhi. Two accused persons Rajesh and Amrit Singh have been arrested and remaining co-accused persons, working as callers in the said call center, have been bound down in the said case.
MODUS OPERANDI: The above accused persons were using softwares to connect with the foreign citizens and to send text messages also to remotely access/hack the system data of the victims. Eye Beam software is mainly used to receive calls from the foreign citizens.
On investigation, it was revealed that these tele-callers were cheating the unsuspecting people residing in US on pretext of solving their queries related to Amazon/Paypal portal. Through their contacts based in US, they used to receive call from the people based in US regarding their quarries/seeking assistance mostly related to Amazon. After receiving the calls, the accused persons pretended as representative of Amazon Customer Care Services. Whenever, call was received at their system at above call center through a software, the caller used to make conversation with the client of Amazon on a preset pitch in order to extract the details of victims and on the pretext of resolving their problem like refunding money or not receiving their ordered products. They fraudulently coerced the victims to install some particular appd or Team Viewer remote application in their system/phone and thereby took access of the system/phone of the unsuspected caller.
It was further revealed that after taking the access of System/Phone of the caller/victim, some senior supervisor (upgrader) from the above fake call center, took access of the said call and after checking the bank details of victim through above softwares, caller is made/forced to buy amazon gift card from some physical store situated near to his location. On the inducement/assurance of caller, the unsuspected customers purchased the Amazon Gift Cards and send its numbers to the tele-callers/Upgraders and details of these gift cards were further shared by tele-callers/upgraders with their blockers in U.S and thereafter the said gift cards were converted into cash by them. Then that cash was delivered to owner of the call Centre through blockers/grey market.
INTERROGATION: Amrutha Guguloth, IPS, DCP, said, on interrogation of the alleged persons revealed that the alleged persons were procuring victims details illegally and cheating overseas victims in United States through their sources in US. It also came to notice that fraudsters are engaged in using illegal techniques, VOIP calling, bypassing the legal International Long Distance (ILD) Gateways and thus causing wrongful loss to Government Exchequer.
Amrutha Guguloth, IPS, DCP, said, on interrogation of the alleged persons revealed that the alleged persons were procuring victims details illegally and cheating overseas victims in United States through their sources in US. It also came to notice that fraudsters are engaged in using illegal techniques, VOIP calling, bypassing the legal International Long Distance (ILD) Gateways and thus causing wrongful loss to Government Exchequer.
Employees of this call center used to call themselves by English names in order to impersonate themselves as employee of Amazon INC. The accused used to change location of their call center frequently (within 2/3 months). They started their operation in the above said rented property of Shakarpur just 4-5 days before.
KNOW THE ACCUSED: Accused Rajesh Kumar R/o Geeta Colony, Delhi age 52yrs is educated upto 10 class. He had been in the illegal work of running call center for more than one year. He used to monitor all the callers very closely and used to forward the details of Amazon gift vouchers to owners of Call Centre. He disclosed that more than 500 US Citizens have been duped by them.
Amrit Singh r/o Pitampura Delhi age -24 yrs is educated upto 12th class. He has been working for 6 months with accused Rajesh. Main accused used to provide the data of US based citizens (Targeted persons) to him and he further used to send mail or message to targets/victims on the pretext of resolving their problem like refunding money or not receiving their products.
RECOVERY: 22 Desktop along with CPU and headphones. , 13 Laptops along with Headphones, 28 Mobile Phones.3 Wi-fi Routers.
Further, investigation is in progress to nab the remaining accused persons including owners & other associates and also to ascertain the source, chain and flow of receiving of cheated money.