Business Unit Description
AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into ‘Real Possibilities’ by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name.
Information Technology Solutions (ITS) is AARP’s technology leader in positive social change and member value, enabling a more effective workforce and globally connecting employees, members, volunteers, partners and advocates to maximize engagement.
The Engineer II – Mac and Mobile Device Management Engineer is a core technical resource on the Workforce and Experience Support platform team responsible for the architecture design, development, maintenance, administration, and continuous improvement of solutions in AARP’s Workforce Experience and Support platform. This position is accountable for the technical components of the platform strategy and lifecycle and will be expected to deliver incremental business value in an agile environment. The Engineer II – Mac & Mobile Device Management must be a multi-faceted technologist able to build business-value based objectives and perform “hands on” development and configuration within the Workforce Experience and Support system.
Other core roles on the team will include the Platform Manager and Delivery Lead.
The Engineer II – Mac and Mobile Device Management Engineer is a core technical resource on the Workforce and Experience Support platform team responsible for the architecture design, development, maintenance, administration, and continuous improvement of solutions in AARP’s Workforce Experience and Support platform. This position is accountable for the technical components of the platform strategy and lifecycle and will be expected to deliver incremental business value in an agile environment.
The Engineer II – Mac and Mobile Device Management must be a multi-faceted technologist able to build business-value based objectives and perform “hands on” development and configuration within the Workforce Experience and Support system.
Other core roles on the team will include the Platform Manager and Delivery Lead.
Design and architecture
Ensure sound integration, data, security, and business architecture design throughout all stages within the capability (platform) lifecycle.
Lead the implementation of information security requirements in order to meet users’ defined outcomes within one or more customer/employee journeys.
Lead design and development of proof-of-concepts or minimum viable products as well as architecture design and technology evaluation artifacts.
Drive reuse of common services defined by AARP’s enterprise architecture standards.
Provides oversight and governance of AARP technology standards and frameworks for assigned systems and platforms.
Participates in development of Enterprise Engineering and Architecture Standards and Practices as required
Establish the technical framework for the capability (platform) strategy and lifecycle.
Work with the capability (platform) manager to define business-value based objectives and user stories for upcoming sprints
Develop innovative solutions, taking into consideration performance, scalability, and availability with realistic implementation schedules.
Guide business and/or capability (platform) managers with investment and budget decisions based on the portfolio of tools needed to accomplish a desired outcome.
Investigate new technologies and make recommendations to capability (platform) managers regarding potential usage.
Collaborate with the capability (platform) manager during complex discussions with business stakeholders, vendors, or technology, particularly when determining the technical requirements/capabilities needed to meet business goals.
Provide critical input to other capability and platform teams as needed to ensure alignment with broader ITS strategic objectives.
Drive the continuous improvements of implementation methodology and service offerings based on customer/employee experiences.
Work to streamline processes, with the goal of speeding delivery to the customer, while balancing risk management objectives.
Work with developers, administrators, and support staff to analyze incident trends & underlying system problems to identify incremental improvement opportunities that support/drive key business value drivers.
Follows ITS Disaster Recovery (DR) policy and standards.
Technical Leadership / Active Practitioner
Participate in a Community of Interest for engineers across all capability (platform) teams to share information and strengthen understanding of business needs and technology-based business solutions.
Serve as the technical liaison and subject matter expert in business interactions.
Provide ‘level 2 or 3’ support and problem management guidance for the capability (platform) team.
Responsible for the full stack of the MacOS and mobile device environments
Accountable for the organization’s MacOS and mobile device image and standards
Responsible for the lifecycle management of MacOS and mobile device, ensuring a practical approach to maintaining a common version of software across all desktops in the environment
Architect and implement next-generation enterprise wide mobile device management (MDM) solutions for our MacOS and mobile device environments
Design, develop and implement modern security solutions across the MacOS and mobile device environments
Responsible for vendor monitoring and performance for applicable outsourced functions.
Working with existing vendors to evaluate the new technology available and to provide management recommendations on how to use this technology
Collaborate and support Workforce Delivery Leads with the rollout of ITS services/offerings
Support, diagnose, and troubleshoots technical IT issues as they arise
Performance monitoring of the company’s MacOS and mobile device infrastructure and making suggestions to increase efficiency
Assist to identify and resolve application and operating system issues that hinder user productivity
Demonstrates design thinking and or customer experience concepts throughout their work product
Desired Education and Certifications
Bachelor’s degree or equivalent in Information Technology, Computer Science, Engineering, or related field
10+ years of IT experience and Mobile Device Management expertise
Experience in enterprise architecture practices, frameworks, and methodologies
A demonstrated ability to work within a team and build consensus towards a technical direction
Strong technical expertise in executing proofs of concept and experimentation with development teams
Technology delivery experience through concept, development, validation, deployment, and support
Product evaluation through RFI/RFP including working with vendors and internal stakeholder groups
An understanding of external cloud hosting providers including Amazon Web Services, Microsoft Azure
Solution Architecture experience with projects using¿Agile and Iterative approach
Background in MacOS Deployment and Management
Design and deployment experience with MacOS modern device management platforms
Understanding of application rationalization, packaging and distribution
Device compliance monitoring and reporting
Security Patch management
Excellent written and verbal communication
Compensation and Benefits
AARP offers competitive benefits with a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others. Visit careers.aarp.org/benefits for more information.
As a result of the COVID pandemic, all interviews will be held virtually and all non-essential employees will continue to work remotely until further notice.
Equal Employment Opportunity
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.