As a highly skilled and adaptable IT professional with a proven track record in system and cloud administration, I have gained extensive experience in developing and implementing project plans, risk assessments, and contingency plans. With a strong focus on designing and implementing monitoring, configuration management, and reporting functions for a hands-off environment, I have effectively managed projects of varying lengths and worked independently to deliver exceptional results.
My most recent role as a System Administrator & L2 at Flyhomes Residential IND Pvt Ltd has provided me with a wealth of experience in managing Google-Suite / Exchange Server users’ data, managing identity and access management with Okta and OIDC, OIN, OAuth, SAML toolkits, SWA, and managing CRM tools like ZOHO, Copper, Zendesk, and others. I have also managed tickets in Jira service Desk, BMC Helpmate Tool, and Wells Fargo’s PAC-2000 Ticketing Tools, prepared system documentation such as licensing and software inventory, and monitored and updated server patches.
Prior to my current role, I worked as a System/Cloud Administrator & EUS L1 at Encore ARC Pvt Ltd, where I gained valuable experience in incident and work order management, monitoring, and patching of SQL servers, upgrading computer systems based on client requirements, and providing solutions within SLAs.
My technical skills are extensive, and I have experience dealing with Active Directory (All kind of domains), different operating systems like MacOS, Windows 7,8,10, and servers 2012, 16,19 R2 and T2, Bit locker recoveries through Air watch & Absolute console, and installation and uninstallation of software through SM tool. I also have AWS knowledge of EC2, S3, VPC, IAM user-Roles-Group, Load balancer, Cloud watch, Autoscaling, ELB, SNS.
As a positive and self-motivated individual, I have a flexible and adaptable approach to work and am able to thrive in a rapidly changing environment. With my exceptional communication skills and ability to work collaboratively with teams, I am confident that I can make a significant contribution to any organisation.
In summary, I am a highly skilled and experienced IT professional with a proven track record in system and cloud administration. With extensive technical knowledge and exceptional project management and communication skills, I am able to deliver outstanding results in a hands-off environment.