A good VoIP provider ensures seamless online telecommunications services of the highest quality for business of all sizes, making interactions easier and more gratifying for both employees and customers. Plus, the best thing about VoIP services is that they are less expensive than traditional phone systems and much easier to set up. In addition, with cloud VoIP, clients can move direct extensions to new geographic locations with just a few clicks in the provided self-management platform.
However, choosing the right service provider is not such an easy task. With so many options, how do you decide which one is right for you?
If you are having a hard time choosing one, then you are in the right place. In this article, we discuss the top-rated VoIP systems for 2021.
8×8 Inc. provides cloud communications and customer engagement solutions. This includes voice, contact center, video, mobile and unified communications for businesses from small to enterprise sizes. All 8×8 plans include unlimited domestic calling, SMS and team messaging, call routing and forwarding, voicemail transcription, call recording and integration with a variety of third-party applications, local, toll-free and Universal International Freephone numbers. The company offers several budget-friendly international plans to those who need global connectivity. Because 8×8 is a cloud-hosted VoIP business phone system, it does not require any complex PBX hardware. 8×8 works with many call carriers to always guarantee high call quality and for each call, the system selects the path of least resistance. If a network segment is unavailable, traffic is automatically routed to one of the other carriers to ensure call continuity.
RingCentral Office offers a leading cloud-based VoIP platform with many available features that should fulfil every business phone system need. In addition, there are powerful customizations available to better integrate RingCentral Office with other applications by using APIs. RingCentral Office distinguishes itself in the medium-sized businesses to enterprise market. It is a full-service cloud PBX, making this solution fully featured, including advanced capabilities such as UCaaS and custom application integration. RingCentral Office has all the basic necessities of a virtual PBX, including automatic satellite, company directory, call forwarding and handling, and various extensions. It has an iOS and Android app as well, allowing customers to turn their smartphones into a more traditional-looking office phone.
Nextiva is a VoIP company based in Scottsdale, Arizona. They offer a simple but powerful phone system for business. Nextiva’s business call management system includes features such as unlimited calling, unlimited texting and faxing, call queuing, instant conference calling and more. The company provides a complete unified communications system with voice, video, text, mobile applications, and web collaboration. All Nextiva plans include unlimited calls to the US and Canada, as well as voice to text, call routing and forwarding. The company offers local, toll-free and vanity numbers across the US, as well as a cloud PBX system. The company takes pride in its unsurpassed reliability and since2018, Nextiva has not had any outages, keeping its promise of 99.999% uptime and is serving more than 100,000 customers at a time with more than 1 billion calls a year on the industry’s most trusted network.
DIDWW is a platform for telecom professionals with full self-service access and real-time provisioning, APIs and all the necessary elements to achieve unrivaled control over voice and SMS services. The company offers the largest fully compliant international coverage of local, national, mobile, toll-free voice and SMS virtual phone numbers in 80 countries and 3777 area codes worldwide. DIDWW also offers two-way local and global SIP trunks, access to local emergency services, flexible capacity options, free global number portability, a number selection tool, a cloud PBX phone.systems™, a business softphone named call.center™ and more.
GoToConnect combines Jive VoIP phone systems with GoToMeeting web, audio and video conferencing into one simple Unified Communications platform. It is a reliable, secure and flexible cloud phone system. GoToConnect comes packed with over 100 features across cloud VoIP and web, audio and video conferencing. Some of the features provided are custom call routing, team call distribution, time and geo-location routing to ensure that calls are answered quickly. Screen sharing and face-to-face meeting rooms are a standard part of the package. The company also offers number porting, mobile and desktop apps, virtual fax, IP phones, as well as local, toll-free and vanity numbers.
NICE inContact is a market leader in providing customers with cloud-based contact center software, and is known to continually deliver a unique customer experience. Benefits of their contact center include: Modern ACD, providing digital first omni channel routing and increased business mobility, integrated and comprehensive workforce management solutions to engage and enable contact center agents to achieve business goals, and automation and artificial intelligence (AI) capabilities to improve the customer experience and automate daily agent tasks and customer journey management. NICE inContact’s mission is to help customers achieve their business goals with market-leading cloud technologies, exceptional expertise and service delivery, and a broad and diverse partner ecosystem.
Voyced is a VoIP solution provider operating in more than 165 countries around the world. Their coverage includes regular phone numbers, call center DIDs, mobile VoIP numbers, special DIDs, toll-free numbers and UIFN (Universal International Freephone Number) virtual numbers. Some of the features they offer include IVR, phone extensions, SoftPhone, unified messaging and virtual offices, as well as other IPPBX features that are very useful for businesses of any size. The company also offers several ultra flexible solutions, such as an Elastic Pool solution, Call Recording and Call Conferencing, that will strongly benefit companies supporting a varying call load in multiple countries. The company also provides service monitoring 24/7, every day of the year.
CM.com is a cloud-based delivery platform for all communication channels, providing communication through messaging channels and voice solutions, and including a customer data platform and innovative payment methods. CM.com provides Conversational Commerce services from its private cloud platform with 100% proprietary software. The company supplies messaging and voice channels such as SMS, OTT (Over The Top) applications, Voice API and SIP Trunking. These channels can be combined with cloud platform features such as ticketing, identity services and a customer data platform. CM.com’s customer base is spread across 118 countries, with the company delivering messages to over 210 destinations, as well as providing global coverage of local DIDs, toll-free and premium numbers.
Ooma Office is a VoIP service designed to give small businesses the communication experience of a large business. This product is very easy to use and even includes support for old style analog phones along with many other features that one would expect from a cloud-enabled PBX. All Ooma plans offer standard VoIP features, including unlimited local calls, SMS, voicemail, call forwarding, call blocking, and more. With Ooma, customers can either choose a new local US or Canada number, or port their existing number. Call recording and voicemail transcription are included in the Pro plan, and the company even offers a virtual receptionist, on-hold music and virtual fax. Ooma is easily customizable and is an affordable business VoIP solution for businesses of every size.
Dialpad is an Ai-powered, cloud-based communications product that has been built from the ground up on the Google Cloud Platform. Dialpad Talk is a business phone system that delivers unparalleled mobility, flexibility and security. Dialpad Talk comes in three service plans that vary in price according to the features included. All plans offer unlimited calling in the US and Canada, unlimited text messaging, call controls such as transfer, support and mute. Also, voicemail transcription, multistage automatic attendants, softphones and integration with G Suite and Office 365 is available. Dialpad offers its customers local and toll-free numbers in over 50 countries, as well as international numbers in 25 countries worldwide. Because Dialpad Talk is a cloud-hosted business phone VoIP system, there is no premise-based PBX equipment that must be installed or maintained.
Probably the most important thing when choosing a service provider is to clearly identify your business needs. You should ask yourself what type of numbers do you need? Do you need extension forwarding? Perhaps messaging? Do you need a human attendant and 24/7 support? What about integration into other platforms? Make a comprehensive list of requirements and preferences, and then start selecting and analyzing VoIP providers.
We hope this article will help you to find the best VoIP service for your business.
You may also check out our article on how to set up VoIP for your office here.